Terms and conditions
TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter: GTC) contain the general terms and conditions of the usage of webshop operated by Laposa Birtok Kft. (Hereinafter: Service Provider).
The scope of these GTC cover the legal relations on the Service Provider's website (https://www.laposa.hu).
In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.
1. Service provider details and contact details:
Name: Laposa Birtok Kft.
Company registration number: 19-09-514298
Headquarters: 8261 Badacsonytomaj, Park utca 26.
Tax number: 11528988-2-19
Phone: + 36 70 931 09 86
2. Legal Notice
By purchasing / registering on the website (hereinafter: the Customer), the person registering and / or placing an order declares that he / she has read and accepted the provisions of these GTC and the terms and conditions of the Data Management Information published on the website, and consents to data management.
Buyer acknowledges that by accepting its order(s), it accepts this contract and, by failing to comply with this, commits a breach of contract for which it is legally liable.
The legal relationship between the Customer and the Service Provider is governed by the Hungarian legislation in force.
The Service Provider is unilaterally entitled to change the General Terms and Conditions, the amended GTC shall enter into force upon publication on the website.
3. The language and form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Seller.
By submitting the order, the Customer consents to the handling and transmission of his / her personal data in accordance with the data management regulations. The Service Provider treats the personal data provided to it during the use of the web store as confidential, and does not pass it on to third parties in addition to the cases specified in the Data Management Regulations and legislation. The Service Provider's Data Management Information is available on the website.
5. Range of products available for purchase
5.1 The displayed products can be ordered online in the web store. The prices shown for the products are in HUF, they include the VAT required by law, but they do not include the home delivery fee. There is no extra packing fee. Laposa Birtok Kft. Reserves the right to change the price.
5.2 The webshop is the virtual catalog of Laposa Birtok Kft., Which does not reflect the current inventory list. In the webshop, the Service Provider indicates the name and description of the product in detail, and displays a photo of the products. Laposa Birtok Kft. Makes every effort to indicate the basic properties of the products as authentically as possible, however, in the case of some products, there may be a discrepancy between the given image and the product description. The Service Provider is not responsible for any errors that may occur during the uploading of the page, if the Customer notices such a problem, please notify the Service Provider.
5.3 If, despite all the diligence of the Service Provider, an incorrect price is placed on the surface of the web store, especially with regard to the obviously incorrect, e.g. for a price of “0” HUF or “1” HUF that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to confirm the order at the wrong price and deliver the product at the wrong price, but may offer delivery at the correct price, in the knowledge of which the User may withdraw from his intention to purchase. In accordance with the domestic case law, a deviation of at least 50% from the market value of the given product or service in either a positive or negative direction is considered a significant deviation. However, we inform consumers that the concept of conspicuous disproportion is not defined in Act V of 2013 on the Civil Code (hereinafter: the Civil Code) 6:98. §] is not defined by law.
6. Registration and purchase
6.1 The User has the opportunity to register on the website at any time. During registration, you must provide your name, billing and shipping information, email address, and password to log in later. You can also indicate your need for a newsletter during registration. The newsletter request can be canceled any time. The buyer is obliged to keep the password provided confidential. If, during the identification, the customer's data has become the property of an unauthorized third party after the correct entry of the customer's unique identifier and password, the Service Provider shall not be liable for any resulting damages or inconveniences. Registration is identified by the email address, so an email address can only be registered once. Registration on the User's side does not entail any obligations.
6.2 The User is obliged to provide his / her own real data during the purchase / registration. The Service Provider excludes its liability if the User uses its services on behalf of another person with the data of another person. The Service Provider shall not be liable for any compensation for delays or other problems or errors that can be traced back to incorrect or / or inaccurate data provided by the User. The Service Provider shall not be liable for any damages resulting from the User forgetting his / her password or becoming available to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).
7. Order process
7.1 The User can order from the web store without registration or with registration.
Registration is free of charge, online, by filling out and submitting a form. We accept no liability for incorrect performances resulting from incorrectly completed forms. A contract is created with the purchase in the web store.
The User has the opportunity to choose or order from the products of the web store. The User can click on the selected product to view its detailed description. If you intend to purchase, you can place the product you want to buy in a virtual basket by clicking the "Add to Cart" button.
7.2 The User can check the contents of the shopping cart using the Shopping Cart menu item. Here you can view and modify the quantity of the product you have added to the cart, as well as select the most suitable payment and delivery method, or delete the given item. It is also possible to empty the basket completely. If you consider the quantity of products in your cart to be correct, you have checked the final amount, you can finalize your order by clicking the "Create order and pay" button.
7.3 The User has the option to purchase without registration, therefore he can choose from three options:
Do you want to log in as an already registered customer;
You want to register as a new customer;
You want to buy without registration.
If the User has previously made a purchase in the web store, enter the e-mail address and password provided during the previous registration. If you want to register as a new customer, enter your purchase information, which will be stored by the system, and you only need to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address.
7.4 The User then selects the appropriate delivery method.
• Home delivery
• Personal pick-up in Badacsony (at a pre-arranged time)
7.5 The User must then choose a payment method:
• Cash on delivery
• SimplePay payment (OTP)
7.6 If you agree with the contents of the order, click the "Order" button to submit the order. With the order, the User acknowledges that his payment obligation arises.
7.7 We will send you e-mail feedback on all orders. This means that after you place your order, you will receive an automatic email about the receipt of your order and (later) one about your expected delivery date. If you do not receive such a letter, your order will not be accepted. In this case, please contact us and we will try to correct the error.
7.8 If the confirmation is not received by the User within the expected time limit from the sending of the User's order, but no later than within 48 hours, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.
8. Payment methods
8.1. Cash on delivery: The product will be delivered by TNT Express Hungary Kft. To the address provided by the User, where the price of the shipment must be paid to the courier in cash.
8.2. Cash or credit card payment upon receipt: in case of personal receipt in the Service Provider's store, the User can pay the package in cash. If you want to pay by credit card, please let us know in advance.
9. Modes of transport
9.1 Home delivery is made by the courier service of TNT Express Hungary Kft.
9.1.1 Packages will be delivered on working days between 8 am and 5 pm. If you are not at home during this period, it is advisable to provide a work address (if possible) as your delivery address. Please note that there is no delivery on weekends and public holidays.
9.1.2 The ordered goods will be delivered no later than within 5 working days from the submission of the order.
9.1.3 Home delivery rates:
- home delivery fee in Hungary per order: 1490 HUF
- delivery is free in Hungary in case of orders worth more than 9990 HUF
9.1.4 Invitation to receive packages:
If you have previously ordered a product without receiving it during delivery (excluding the case when you exercised your right of withdrawal), or the Product has not been returned to the seller with a sign, the Seller will fulfill the order in accordance with the purchase price and advance payment of transport costs.
The Seller may withhold the delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including the case where the Buyer pays the purchase price and conversion in the currency of its Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and delivery fee). If the price of the Product has not been paid in full, the Seller may invite the Buyer to supplement the purchase price.
10. Processing and fulfilling orders
Orders are processed on weekdays during business hours, from 8 am to 4 pm. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day. In all cases, the Service Provider's customer service will confirm electronically when you can fulfill your order.
The general delivery deadline for the order is a maximum of 3-6 working days from the confirmation of the order. This delivery deadline is for information purposes only, deviations from this will be indicated by e-mail in all cases.
11. Fix data entry errors
You can change your order at any time. In this case, call + 36 70 931 09 86 or write to the e-mail address firstname.lastname@example.org.
We can only consider the purchase accepted or registered if the buyer completes the fields on the order page. Laposa Birtok Kft. Cannot be held liable for damages resulting from failure to do so or for technical problems arising during the process. Purchasing in an online store presupposes that the customer is aware of and accepts the possibilities and limitations of the Internet, especially with regard to technical performance and errors.
12. Sales abroad
In the webshop we can only place orders for Hungarian addresses. In case of ordering abroad, please contact email@example.com.
13. Information on the right of withdrawal
13.1 As a consumer, the Civil Code. 8: 1. According to § 1, point 3, only a natural person acting outside the scope of his / her profession, independent occupation or business activity qualifies, so legal persons may not exercise the right of withdrawal without justification!
The consumer is protected by 45/2014. (II. 26.) has the right to withdraw without justification. The consumer has the right of withdrawal
(a) in the case of a contract for the sale of a product
(aa) the product,
(ab) in the case of the sale of several products, if each product is supplied at different times, to the last product supplied,
it may be exercised within a period of 14 days from the date of receipt by the consumer or a third party other than the carrier designated by him.
Nothing in this point shall affect the consumer's right to exercise the right of withdrawal provided for in this point between the date of conclusion of the contract and the date of receipt of the product.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer covering the conclusion of the contract.
13.2 The Consumer may exercise his right of withdrawal with a clear statement to that effect, or in accordance with 45/2014. (II.26.) Of the Government Decree.
13.3 The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer submits his declaration within the time limit. The deadline is 14 days.
It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer's statement of withdrawal immediately upon its receipt on an electronic data carrier, provided that it also provides the consumer with the exercise of the right of withdrawal on its website.
13.4 If the consumer complies with 45/2014. (II. 26.) of the Government, the Seller shall reimburse the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the delivery fee is. Please note that this provision does not apply to additional costs incurred by choosing a mode of transport other than the least expensive standard mode of transport.
13.5 A 45/2014. (II. 26.) in case of withdrawal or termination in accordance with Section 22 of the Government Decree, the Seller shall reimburse the amount returned to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay due to the bank account number or postal address provided incorrectly and / or inaccurately by the Consumer.
13.6 If the consumer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Seller shall not be obliged to reimburse the resulting additional costs. In this case, we are obliged to refund up to the indicated general shipping rates.
13.7 The Seller may withhold the amount returned to the consumer until the consumer has returned the product or has proved beyond a reasonable doubt that he has returned it; the earlier of the two dates shall be taken into account. We are unable to accept cash on delivery or postage.
13.8 If the consumer complies with 45/2014. (II. 26.), it is obliged to return the product immediately, but no later than within fourteen days from the notification of the withdrawal, or to hand it over to the Seller or the person authorized by the Seller to receive the product. Return shall be deemed to have been completed within the time limit if the consumer sends the product before the time limit expires.
13.9 The consumer shall bear the direct cost of returning the product. The product must be returned to the Seller's address. If, after the commencement of performance, the consumer terminates the contract for the provision of services off-premises or in absentia, he shall pay the business a fee commensurate with the service provided up to the date of notification to the business. The amount to be paid proportionally by the consumer shall be determined on the basis of the total amount of consideration provided for in the contract, plus tax. If the consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to pick up a product returned by cash on delivery or postage.
13.10 The consumer is liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.
13.11 The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases referred to in paragraph 1:
(a) in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service;
(b) in respect of a product or service the price or charge of which cannot be influenced by the financial market undertaking, is subject to possible fluctuations within a specified period for the exercise of the right of withdrawal;
(c) in the case of a non-prefabricated product which has been produced on the consumer's instructions or at his express request, or in the case of a product which is clearly tailored to the consumer;
(d) in the case of a perishable or short-lived product;
(e) in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;
(f) in respect of a product which, by its nature, is inseparably mixed with another product after transfer;
(g) in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of conclusion of the contract of sale but is not fulfilled until the thirtieth day after conclusion;
(h) in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work;
(i) for the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
(j) newspapers, periodicals and periodicals, other than subscription contracts;
(k) in the case of contracts awarded by public auction;
(l) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than a residential service, if a performance date or time limit specified in the contract has been set;
(m) in the case of digital content provided on intangible media, where the business has commenced performance with the consumer's express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.
14. Supplies warranty, product warranty, warranty
This section of the consumer information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Using Annex 3 of Government Decree 45/2014 (II.26.).
- In what cases can you exercise your right to warranty for supplies?
In the event of faulty performance by the Seller, you may assert a warranty against the Seller in accordance with the rules of the Civil Code.
- What rights do you have based on your warranty claim?
You can choose to use the following supplies warranty claims:
- You may request a repair or replacement, unless it is impossible to meet the demand of your choice or it would incur a disproportionate additional cost to the Seller compared to the fulfillment of your other demand. If you have not requested or could not request the repair or replacement, you may request a proportionate delivery of the consideration or the defect may be repaired at the expense of the Seller, or repaired by someone else, or - in the eventually - withdraw from the contract.
- You may transfer from your chosen supply warranty to another, however, you will bear the cost of the transfer, unless it was justified or given by the Seller.
- What is the deadline for you to enforce your supplies warranty claim?
You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.
If the subject of the contract between the consumer and the business is a second-hand item, the parties may agree on a shorter limitation period; a limitation period of less than one year may not be validly established in this case either.
- Against whom can you enforce your warranty claim?
You can assert your warranty claim against the Seller.
- What are the other conditions for enforcing your warranty rights?
Within six months of performance, there are no conditions other than the notification of the defect to enforce your warranty claim if you certify that the product or service was provided by Seller. However, after six months from the date of performance, you are obliged to prove that the defect you recognized already existed at the time of performance.
In the case of used products, the warranty and guarantee rights develop differently from the general rules. In the case of used products, we can also talk about defective performance, but the circumstances on the basis of which the Buyer could expect certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects is becoming more frequent, as a result of which it cannot be assumed that a used product can have the same quality as a newly purchased one. Based on this, the Buyer may only enforce its warranty rights in respect of defects that are beyond the defects arising from the use and have arisen independently of them. If the used product is defective and the Customer, who qualifies as the Consumer, was informed about it at the time of purchase, the Service Provider is not liable for the known defect.
- In what cases can you exercise your product warranty right?
In the event of a defect in a movable thing (product), you may - at your option - assert the warranty claim or product warranty claim.
- What rights do you have based on your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of a defective product.
- In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
- What is the deadline for you to enforce your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this right.
- Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
- In which cases is the manufacturer (distributor) exempted from the product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
the product was not manufactured or marketed in the course of his business, or
the defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market or
the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
- In what cases can you exercise your right to a guarantee?
In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Seller is obliged to provide a guarantee.
Legislation stipulates the provision of a guarantee for durable consumer goods (eg: technical items, tools, machines) and their parts, the purchase value of which exceeds HUF 10,000.
- What rights and within what period are you entitled to under the warranty?
151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) defines the cases of the obligatory guarantee. In the case of Products not covered by this case, the Seller does not provide a warranty. The warranty claim can be enforced during the warranty period. If the obligor fails to comply with his obligation to call the claimant within a reasonable time, the warranty claim may be enforced in court within three months of the expiry of the time limit set in the call, even if the warranty period has expired. Failure to meet this deadline will result in disqualification. The rules governing the exercise of warranty rights shall otherwise apply mutatis mutandis to the enforcement of warranty claims. The warranty period is one year. Failure to meet this deadline will result in disqualification. The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is carried out by the business or its agent, begins on the day of commissioning. If you have any warranty claims for more than one year, please contact the manufacturer!
- What does the warranty have to do with other warranty rights?
The warranty is valid in addition to the warranty rights (product and accessory warranty), a fundamental difference between the general warranty rights and the warranty is that the burden of proof is more favorable to the consumer in the case of a warranty.
Consumables with a fixed connection that are subject to the mandatory warranty according to Government Decree 151/2003 or that weigh more than 10 kg or cannot be transported as a manual package on public transport vehicles, with the exception of vehicles, must be repaired at the place of operation. If repairs cannot be carried out at the place of operation, dismantling and installation, as well as transport and return, will be provided by the company or, in the case of a direct repair request, by the repair service.
The seller's undertaking during the term of the compulsory guarantee may not contain conditions for the consumer which are more unfavorable than the rights guaranteed by the rules of the compulsory guarantee. After that (after 1 year), however, the conditions of the voluntary warranty can be freely determined, however, the warranty in this case cannot affect the existence of the consumer's rights arising from legislation, including the warranty of supplies.
Exchange request within three working days
In the case of sales through a web store, the institution of the exchange request within three working days also applies. Replacement requests within three working days are subject to 151/2003. (IX. 22.) can be enforced in the case of durable consumer goods, according to which if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and all you must replace the product without further notice.
- When is the Seller released from its warranty obligation?
The Seller is released from its warranty obligation only if it proves that the cause of the defect arose after performance.
Please note that due to the same defect, you cannot assert a warranty and guarantee claim, or a product warranty and guarantee claim at the same time, in parallel, otherwise you are entitled to the rights arising from the warranty regardless of the warranty rights.
The deadline for exercising the warranty and guarantee rights written in these GTC starts from the day when the Buyer receives the product.
The consumer may submit consumer complaints about the product or the Seller's activities at the following contact details:
Location of the customer service office: 8261 Badacsonytomaj, Park utca 26.
Customer service opening hours:
Monday-Friday: 09:00 to 16:00
Phone: +36 70 931 09 86
Internet address: www.laposa.hu
16. Consumer protection
If any legal dispute or complaint has not been resolved in accordance with the Customer's request, the Customer may - at his / her option - apply to the Consumer Protection Authority of the Government Office according to his / her place of residence or the Service Provider's registered office. Contact details of the National Consumer Protection Authority: www.nfh.hu
17. Conciliation Board
In addition to the above, the Buyer shall contact the Conciliation Body competent according to his / her place of residence or stay or, failing that, the registered office of the Service Provider.
Contact details of the Conciliation Boards:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
E-mail: firstname.lastname@example.org; email@example.com
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
E-mail: firstname.lastname@example.org; email@example.com
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091, 06-46-501-870
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250 / 118
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: 06-22-510-310
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10 / a.
Phone number: 06-96-520-217
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floors 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / A.
Phone number: 06-32-520-860
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing address: 1364 Budapest, Pf .: 81
Phone number: 06-1-269-0703
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1st floor 116.
Phone number: 06-88-429-008
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
The Service Provider is obliged to cooperate in the conciliation panel proceedings, within which it is obliged to declare (send a reply) in writing within eight days of its delivery to the notifier the legitimacy of the consumer's claim and the circumstances of the case and acceptance of the council's decision. In the reply, the Service Provider is obliged to indicate the facts supporting its allegations and their evidence, as well as to attach the documents (copies thereof), the content of which it refers to as evidence.
The Service Provider is obliged to ensure the participation of the person authorized to establish the settlement at the hearing before the conciliation body.
If the registered office, site or branch of the Service Provider is not registered in the county according to the chamber operating the territorially competent conciliation body, the obligation of the undertaking to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's needs.
18. Online Dispute Resolution Platform
The online dispute resolution platform set up by the European Commission is available at:
After registration, the consumer has the opportunity to settle their disputes related to online shopping by filling in an application, thus avoiding litigation. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.
If Customer wants to file a complaint about a product or service purchased online and does not necessarily want to go to court, he or she can use the online dispute resolution tool.
On the portal, the Buyer and the trader against whom he has lodged a complaint may jointly select the dispute resolution body to be entrusted with the handling of the complaint.
Act LXXVI of 1999 on Copyright. Pursuant to Section 1 (1) of the Act (hereinafter: CA) the website qualifies as a copyright work, so all parts of it are protected by copyright. The CA. Pursuant to Section 16 (1), the unauthorized use of graphic and software solutions, computer program works on the website, or the use of any application with which the website or any part thereof may be modified is prohibited. Any material may be taken over from the website and its database, even with the written consent of the rights holder, only with reference to the website and an indication of the source. The right holder: Laposa Birtok Limited Liability Company
20. Relevant legislation
1997 CLV. Act on Consumer Protection
CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services
Act V of 2013 on the Civil Code
151/2003. (IX.22.) On the mandatory guarantee for durable consumer goods
45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business
19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business
1997 LXXVI. Copyright Act
2011 CXX. Act on the Right to Information Self-Determination and Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on taking action against unjustified area-based content restrictions and other forms of discrimination based on the nationality, place of residence or establishment of the buyer in the internal market and Amending Regulations (EC) No (EU) 2017/394 / EC and Directive 2009/22 / EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 data protection regulation)
Date: Badacsonytomaj, 19.02.2021.
Laposa Loyalty Card System
General Terms and Conditions (hereinafter: GTC)
1. General provisions
1.1. These General Terms and Conditions contain the rules and conditions for the issuance and use of the Laposa Loyalty Card.
Card issuer: Laposa Birtok Kft., A legal entity exclusively entitled to issue the Laposa Loyalty Card.
Applicant, then Cardholder: the person who applied for and owns the numbered card on the registration interface of www.laposa.hu.
Acceptance Point: where the “Laposa Loyalty Card Acceptance Point” sign has been placed, the card will be accepted and the advertised discount will be provided.
Laposa Wine Terrace
Card: the virtual device with which the Cardholder can validate the discounts provided at the Acceptance Points.
1.3. Card issuer's data, contact details:
Name: Laposa Birtok Kft.
Headquarters: 8261 Badacsonytomaj, Park utca 26.
Company registration number: 19-09-514298
Tax number: 11528988-2-19
Representative: Bence Laposa managing director
E-mail address: firstname.lastname@example.org
1.4. The Card Issuer operates a card system (hereinafter: the System) ensuring the use of discounts.
1.5. By applying for the Card, the Applicant accepts the contract containing the rules and conditions of issuing and using the Laposa Loyalty Card, as well as the provisions of these GTC. When applying for the Card, the Cardholder declares that he / she has read the terms and conditions contained in these GTC and accepts them as binding on him / her, and consents to the processing of his / her data required for using the Card in the GTC and the Data Management Information.
1.6. The Cardholder also consents to the Card Issuer sending him / her relevant information and inquiries for direct marketing purposes.
1.7. The contract concluded as a result of applying for the Card does not qualify as a written contract, so it is not available in the registered form. The conclusion of the contract is confirmed by the electronically saved purchase data.
1.8. The agreement between the parties is concluded in Hungarian.
1.9. These GTC shall enter into force on 1 January 2021. The text of the GTC in force at any time will be published on the website www.laposa.hu.
1.10. The Card Issuer is entitled to unilaterally amend the GTC, in which case the Card Issuer shall notify the Cardholder of the changes by e-mail at least eight (8) days prior to the entry into force of the amendment.
1.11. The Card Issuer reserves the right to change the scope of discounters and the scope of discounts. The Card Issuer is not responsible for any financial disadvantages resulting from changes in the discounts.
2. Applying for the Card, using the Card
2.1. The condition for using the Card is that the person applying for the Card must be 18 years of age at the time of application.
2.2. The Applicant applies for the Card by filling in the application form with the data content specified in the appendix to these GTC on the Card Issuer's website at www.laposa.hu electronically. When applying for the Card, the Applicant consents to the processing of his / her specific personal data, which is a condition for the performance of the contract. Accordingly, the following details of the claimant must be recorded when concluding the contract: name, address, language, place and date of birth, telephone number, e-mail address and gender.
2.3. The form of the Card is an electronically redeemed card and a virtual card stored on a smart device. Cards received in virtual PDF format are considered full value cards. The Cards are numbered. The Card does not have a physical appearance.
2.4. After the successful application, the Applicant can use the continuously expanding services, which are indicated on the website www.laposa.hu.
2.5. The Card is not a means of payment, it entitles the Cardholder to use the discounts provided at the Acceptance Points, it cannot be transferred to another person. The Cardholder is obliged to present the Card when using the discount. The Card can only be used within the validity period.
2.6. The Cardholder who uses an invalid Card or the person holding the Card who uses the Card without authorization is obliged to pay the price and fee without discounts at the Acceptance Point.
2.7. The Cardholder shall be solely responsible for the consequences and damages resulting from the loss, theft, copying or any other misuse of the Card.
2.8. The discount of the Card cannot be combined with other promotions or other discounts, unless it is indicated separately on the promotional materials or on the website www.laposa.hu.
3. Application cost, payment terms
3.1. Determining the purchase price of the Card is within the competence of the Card Issuer. The Card Issuer reserves the right to change the purchase price of the Card at any time.
3.2. The cost of applying for the Card is free of charge.
3.3. The Applicant acknowledges that the Card Issuer is not able to redeem the Card after purchase.
4. Validity, disabling, withdrawal, replacement of the Card
4.1. The Card is activated by registering in the System. Discount levels vary depending on the spend accrued:
• Balaton level (Level I): 5% discount after an overall purchase of HUF 50,000
• Mountain level (Level II): 10% discount after an overall purchase of HUF 200,000
Level steps are set until 16:00 every working day after purchase, so discounts are not always available immediately.
The minimum purchase of the discount level reached must always be completed again within one year (i.e. 365 days) in order for the discount level to be maintained. Level I achieved in the first year can be increased by additional spending in the second year. If the minimum purchase assigned to the discount level is not completed in the second year, the status of the card will automatically return to Level 0.
4.2. The Card is invalid if the validity period of the Card has expired and if it has been blocked or revoked by the Card Issuer.
4.3. The Card Issuer may block or revoke the Card if:
• a) it is not used by the authorized person and the personal data contained in the personal identification documents presented by the Cardholder do not match the data of the Cardholder,
• b) becomes aware of any other misuse of the Card,
• c) the Cardholder does not comply with the provisions of the GTC.
4.4. The Cardholder is obliged to notify the Card Issuer no later than within 5 working days after the occurrence of the circumstance causing it, if the Card has become unusable or if there has been a change in his / her personal data.
The Cardholder is liable for damages resulting from failure to report.
4.5. If the Card is destroyed, stolen, etc. due to reasons beyond the Cardholder's intention despite the intended use. it is possible to replace the card.
4.6. Based on the unique QR code on the Card, the Merchant is entitled to check the validity of the Card before validating the discounts. If he / she notices the reason for the blocking or withdrawal, he / she is obliged to inform the Card Issuer immediately.
In case of invalidity of the Card as well as unauthorized use, the Accepting Place may refuse to accept the Card and validate the discounts.
4.7. The Card Issuer may block or withdraw the Card for any reason specified in these GTC without any obligation to pay compensation.
4.8. An invalid Card does not entitle you to discounts.
5. Data management
5.1. In establishing the internal rules setting out its data protection and data management policy, the Card Issuer “Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data repealing Regulation (EC) No 95/46 (General Data Protection Regulation) "and shall ensure that the Cardholder's right to the protection of personal data is respected accordingly.
5.2. When the Card Issuer joins and participates in the Cardholder System, the CXII of 2011 on the right to information self-determination and freedom of information. (hereinafter: Infotv.) manages, processes and transmits his personal data specified in Section 3, Clause 2 for the purpose of operating the System, identifying the Cardholder, managing discounts and fulfilling the rights and obligations related to the operation of the System.
5.3. The legal basis for data management is the voluntary consent of the Cardholder. Based on the above, the Cardholder voluntarily consents to the personal data (name, address, address card number, place and date of birth, telephone number, language, e-mail address and gender) provided by the Card Issuer during the application form during the operation of the System for the above purpose. and in connection with it, to get to know, manage, process and transmit it.
5.4. If the person requesting the Card does not consent to the processing of certain personal data, he / she may not purchase the Card, thereby participating in the benefits of the Card.
5.5. The Cardholder also consents to the Card Issuer forwarding his / her name to the Accepting Locations.
5.6. The processing of personal data lasts for one year after the termination of the contract. After the termination of the contract, the Card Issuer manages the personal data specified by the Cardholder in order to generate statistical data and enforce discounts. The purpose of data management ceases on the same calendar day of the 1st year following the termination of the contract. Within 15 days after the end of the purpose, the personal data will be deleted by the Card Issuer.
5.7. The Cardholder has the right to object at any time for reasons related to his / her situation to the processing of his / her personal data in the exercise of a public interest or public authority or to the processing of data necessary for the legitimate interests of the Card Issuer or a third party (Article 6 (1)) or ), including profiling based on those provisions. You can also do this with a separate written statement addressed to the Card Issuer.
In this case, the Card Issuer may not further process the personal data, unless it proves that the processing is justified by compelling legitimate reasons which take precedence over the Cardholder's interests, rights and freedoms or which are related to the submission, enforcement or protection of legal claims.
If personal data is processed for the purpose of direct business acquisition, the Cardholder has the right to object at any time to the processing of personal data concerning him for this purpose, including profiling, if it is related to direct business acquisition. If the Cardholder objects to the processing of personal data for the purpose of direct business acquisition, the personal data may no longer be processed for this purpose.
5.8. If the Cardholder objects to the processing of his / her personal data specified in these GTC, he / she may not purchase the Card, so he / she may not participate in the use of the discounts provided by the Card.
5.9. The Card Issuer is the Infotv. As specified in Section 15, it shall perform any notice and information to be provided to the Cardholder in the cases specified in this Act in an easily accessible and legible form, with concise, clear and comprehensibly worded content.
In addition, the Card Issuer shall consider the application for the enforcement of the Cardholder's rights submitted by the Cardholder within the shortest period of time, but not later than twenty-five days, and shall notify the data subject in writing or electronically if the data subject has submitted the application electronically.
5.10. Detailed rules on data management, the Cardholder's rights and their enforcement are contained in the Data Management Information published on www.laposa.hu.
5.11. The Card Issuer is responsible to the Cardholder for the security and proper storage of the data provided by the Cardholder, and ensures that the data cannot be disclosed to unauthorized persons.
5.12. In case of violation of the Cardholder's personal data regulations, you can file a complaint with Laposa Birtok Kft. (Mailing address: 8261 Badacsonytomaj, Park utca 26., e-mail: email@example.com) or the National Data Protection and Freedom of Information Authority address: 1125 Budapest, Szilágyi Erzsébet avenue 22 / c., e-mail address: firstname.lastname@example.org)
6. Termination of the contract
6.1. The contract is terminated:
• a) upon expiry of the validity period of the Card,
• b) by giving immediate written notice to either party, giving notice of immediate notice
• c) in the event of a serious breach of contract by the Cardholder, in particular untrue disclosure, unauthorized use of the Card
6.2. The Cardholder acknowledges and agrees that upon termination of the contract:
• the fees paid by the Cardholder are non-refundable,
• the Card cannot be used to take advantage of discounts.
7.1. The Card Issuer is entitled to suspend the System, in whole or in part, for the maintenance of the System or for other security reasons without any prior notice or notification.
7.2. The Card Issuer is responsible to the Cardholder for the security and proper storage of the data provided by the Cardholder, and ensures that the data cannot be disclosed to unauthorized persons.
7.3. The Card Issuer shall only be liable for damages caused by its intentional or grossly negligent conduct attributable to it. However, the extent of the liability may not exceed the value of the purchase transaction.
7.4. The Cardholder acknowledges that the Card Issuer is not liable for any damage or abuse that occurs during or as a result of payment with the credit card.
7.5. The Card Issuer excludes liability for any damage caused by the Cardholder, the Merchant or a third party in violation of the GTC or by its illegal activity or omission.
8. Acceptance rules
8.1. It is the responsibility of the Accepting Place to validate and properly implement the discounts.
The names and other identification data of the Acceptance Locations are listed on the website www.laposa.hu.
8.2. In order to inform the Cardholder at the Acceptance Points, a warning sign containing the image elements of the Card indicates the possibility of using the Card in a clearly visible place.
8.3. The Merchant may verify that the Cardholder is authorized to use the Card. The use of the specified discount may be refused until the right to use it is confirmed by the Cardholder. In such a case, the Cardholder or the Cardholder is not entitled to compensation.
8.4. The Merchant is obliged to have the internet network necessary for the use of the Card and to ensure its continuous operation in order to validate the discounts. Acceptance Point shall be liable for any resulting damages.
8.5. Disputes between the Merchant and the Cardholder shall be settled between the parties, and claims for damages arising in such cases shall not be enforceable against the Card Issuer.
9. Final provisions
9.1. In order for the Card Issuer to get acquainted with the rules related to the purchase of the Card and its use, those who do not have the opportunity to read the Card Issuer's GTC in detail online, therefore the Card Issuer shall continuously display these GTC at the Card Issuer's registered office. makes it available to all Cardholders who purchase from the Card Issuer's System.
9.2. Disputes arising between the Card Issuer and the Cardholder shall be settled by the parties primarily through consultation.
9.3. These GTC have been prepared in Hungarian, the rules of Hungarian law shall apply in its interpretation.
9.4. In matters not regulated in these GTC, the relevant provisions of Act V of 2013 on the Civil Code shall apply accordingly.
Badacsonytomaj, January 12, 2021